FAQ

FAQ2020-02-20T15:20:40+00:00

Take a look at our FAQ’s

How much does it cost?2020-08-04T08:28:47+00:00

1 day – £99.00 (1 Day hire is generally for 24 hours. This may vary depending on drop off and collection times but we will always work with you to find times that suit.)

2 Days – £150.00

3 Days – £200.00

4 Days – £250.00

5 Days – £300.00

Do you offer refunds in the event of cancellation?2020-08-04T08:28:25+00:00

If you have to cancel or re-schedule we will try and give a fair and reasonable refund providing you give us enough notice and we can re-book the date. We’ll remain honest and transparent about this, and will always try and get the best outcome for all concerned.

Should you/we take the decision to cancel due to bad weather being forecast, we will work with you to agree a different date to re-schedule. If we were to travel to your venue and have to cancel once onsite, the full fee would be required, but we’d then do a return trip to you on a re-scheduled date for half the hire fee plus travel costs. 

What if it’s windy?2020-08-04T08:27:54+00:00

Our screens are fine in light winds as they are able to be pegged to the ground or weighted down. But for safety reasons, in high winds the screen will have to be taken down and the screening halted until the wind drops sufficiently. We cannot offer refunds in the event that the screening can’t carry on, we’re afraid. Our best advice – is to always have a contingency plan to move indoors!

What if it rains?2020-08-04T08:27:28+00:00

We can work with you to keep an eye on the forecast for your event but We always advice having an indoor and outdoor option available (Sometimes a large gazebo with side panels works a treat in order to still get that outdoor sensation) The great British weather can be rather frustration at times but we will always do our best to make it work for you and your guests. 

What can we use the screen for?2020-08-04T08:27:02+00:00

Here’s  a list of a few occasions and what to watch:

Family Movie night – A classic film to suit all ages

Kids Parties – Anything bright with lots of colour! 

Date Night – Something soppy and romantic!

TV Specials – (Love island party, Eurovision, X-factor final?)

Sports games – Get together with friends for the big game!

Commercial & Business use – We can display slideshows, logo’s, photos & short films.

Other events – Big birthday party, wedding, baby shower…

Do you have insurance?2020-08-04T08:26:36+00:00

Yes we have full public liability insurance.

We do however ask you take care by following some simple rules:

-Never look directly into the projector light

-Always keep wires tucked away or covered up (We provide a 2m rubber wire cover included in the hire cost)

-Never leave young children alone with the equipment

-Please follow our advice with regards to weather warnings. (Large screens and high winds can be dangerous as can rain and electrical equipment!)

-Please read our safety information provided when your hire our cinema equipment.

Can you decorate the venue?2020-08-04T08:26:03+00:00

We are the technical experts and will make sure everything works in that department. We do however work with @Entertainment12 who provide the best event decorations around! 

Just some of the things they can provide are:

-Popcorn machine (it tastes & smells amazing!)

-Balloons (Like you’ve never seen them before)

-Ambient décor (such as the fairy lights, candles etc)

-They even have real life princesses! Elsa can come to your event and meet the kids before they watch the film! (Other characters also available)

Whatever you need – we will work with the guys at @entertainment12 to provide you with a hassle free experience.

You bring all the film equipment, but what do I need to do?2020-08-04T08:25:30+00:00

We will bring everything you need for people to see and hear the film in great quality. 

If it’s a private screening (ie on your own land for invited guests, and you’re not charging entry), that’s pretty much it, other than plugging into your home or garden power supply & Internet. We can connect our equipment to pretty much any streaming device with a USB connection. This will allow you to log in to your Netflix, Prime, NowTV account (and many more) We can also connect it to a laptop, PC, Sky tv etc.

If you’re staging a ‘commercial screening’ (ie open to the public and ticketed or free to enter) you’ll need to arrange the screening licence, entertainment licence and manage the event. Screening licences (STSL – Single Title Screening Licences) start at around £150 per film for free screenings, or 40% of your box office takings for ticketed shows. 

Does it have to be dark before screenings begin?2020-08-04T08:19:13+00:00

Yes, for the screening to work properly we advise starting at sunset although if you are in a shaded area, such as indoors or under cover (perhaps a dark tent or gazebo) then you can sometimes start earlier, around dusk. Once we begin discussing an event date with you, we can advise on start time. 

During the winter months we tend to only hire for indoor use. It might not have the same effect as being outdoors but you are able to enjoy the equipment for much longer as can get dark as early as 5pm! (Ideal for kids parties late afternoon.. and then the adults can enjoy later in the evening!)

What next?2020-02-20T15:15:17+00:00

We appreciate you may not require our services today, this week or even this year but all we ask is that you keep this email handy and bear us in mind for the future.
Should you be interested in any of our services, please contact us to find our more or request a free, no obligation quote.

What can you offer me as a local business?2020-02-20T15:15:17+00:00

Good question. We would like to support as many local businesses as possible but offering a ‘locals discount’ If your business is located in Conwy County we can offer 10% off your total bill.
To apply this discount please show this email or quote CTSLOCAL10 when requesting your quote.

Can I trust you?2020-02-20T15:15:17+00:00

That’s something we’ll let you decide! But to put your mind at ease please take a look at our customer reviews on Facebook, Yell & Google

All of our staff are also HIKVISION certified installers and we are fully insured to undertake all aspects of work as mentioned above.

What makes you different to the other businesses offering similar services?2020-02-20T15:15:17+00:00

While we like to believe a little competition can be healthy we do try to work with other security companies in the local area and support each other where possible.

The thing that makes us different to many of the larger companies out there would be the fact that we are a small, family business and therefor have the time to give each client the best service possible without targets, time restraints and high prices.
We currently work from our home office, keeping our overheads low and ensuring our customers are paying the lowest prices possible.

Do you only work on large projects?2020-02-20T15:15:17+00:00

Absolutely not – whether it’s just a one-time CCTV maintenance service or a large commercial installation we will provide the same high-quality service to all our customers.

I would like regular servicing on my Alarm or CCTV do I have to be tied into a contract?2020-02-20T15:15:17+00:00

Absolutely not. We offer servicing and maintenance packages whenever you feel you need one! 
We do recommend every 6-12 months (this is often the requirement for most business insurance policies) but there is no need to be tied into a contract. 
We can offer a reminder service if you would like us to give you a call when you are due.

Do you offer 24 hour callouts?2020-02-20T15:15:17+00:00

Although this is not something we currently offer we always try to answer every phone call (even on evenings and weekends) and will endeavour to diagnose and fix any issues over the phone where possible.

Will the engineers make a mess during installation?2020-02-20T15:15:17+00:00

This depends on the job but even if they do – they will clean up after themselves! (Please see our customer reviews for proof!) All staff also have shoe covers to wear indoors. 

I’m worried I will not know how to use the alarm correctly2020-02-20T15:10:43+00:00

Please don’t worry! Our alarm systems are really simple to use and in most cases only require a quick swipe of a key fob but if in doubt our engineers will be on hand to give you as much support as you need. 

Our home/business alarm is very old but it still works – will you still service it?2020-02-20T15:10:44+00:00

Yes – We offer service and maintenance packages on all CCTV & Alarm systems even if we did not install it.

If my intruder alarm goes off will the police be contacted?2020-02-20T15:10:44+00:00

No – we do not offer police response on our systems but we can programme your alarm to contact you or a designated key holder in the event of a break in. 

We also work in partnership with a local security firm who offer a key holder service for home and business owners. Please contact us if you would like more information. 

What if I do not have a smart phone?2020-02-20T15:07:56+00:00

We can install a monitor in your home/business to view your cameras or we can connect it to your television or PC. 

How can I view my CCTV?2020-02-20T15:07:56+00:00

The most popular way to view your CCTV is using your smart phone and connecting to the HIKVISION app (this is available for free on android and IOS devices and does not require any membership or subscription)

This also means that you can view your cameras remotely from anywhere in the world – this is great if you go on holiday!

*HIKVISION app only works when you have an internet connection or good 4G coverage. 

If I am not happy with the position of one or more of my cameras can this be changed?2020-02-20T15:07:56+00:00

Within reason, Yes. We usually offer a 7 day period post installation for you decide if the set-up is working for you. Providing you do not require any extra cabling work we will always offer this service at no extra charge. Once the 7 day period has ended, any alterations will be chargeable.  

Make An Appointment

If you would like to receive more information on our services or  would like to book an appointment please fill in the form below, we look forward to hearing from you.